FAQ

Can I place an order?

On our D*M webshop everyone with an account can view all products. To place a direct order through the webshop, you need an account. Through the option register at the top of the website you can easily create an account.

Placing an order through our webshop has many advantages:

  • Insight into prices and stocks
  • Place an order when it suits you (24/7)
  • You only have to fill in your data once
  • Within your account you can find your order history
  • This can be useful to repurchase previous products

How to create an account?

Are you an existing customer?

Have you placed an order with us in the past year? Then you can send us an e-mail with the request for your login data. You will receive an e-mail with your login details and you will have access to the webshop and your account again.

Are you a new customer?

If you have not ordered from us before, you can use the registration form to create your personal account. The commercial team of D*M checks this registration and then, after activation, you will receive an e-mail with your login data and you will have access to the webshop.

Is there a minimum order amount?

Yes, the minimum order amount is 500 euros, regardless of the country you are ​ordering from.

Is there a minimum order amount when I pick up the goods myself?

Yes, there is also a minimum order of 500 euros for collection. Preparing an order takes a lot of time and effort, which is why we apply this minimum amount to all our orders. Thank you for your understanding. 

Can I also enter the article numbers directly?

Yes you can! In the catalog the article codes are listed, these correspond to the article codes of the webshop. 

I can't find what I'm looking for and could use some help/advice with ordering?

Our sales team is there for you! Are you looking for a specific product and you can't find it in our catalog or on the web shop? Can you use some help with finalizing your order? Do not hesitate to contact our sales team. You can send us an e-mail via our contact page or call us during office hours at +32 (0)3 888 42 00. We will gladly look into the different possibilities with you. 

Are all the dimensions on the site accurate?

You can find the dimensions and weights of our D*M products in the specifications. All dimensions and weights are therefore accurate.

Can all products be used both indoors and outdoors?

Not all D*M planters are made to be placed outside. If you are looking for planters that can be placed specifically outdoors, take a look at our outdoor collections.


Let's get in touch

Headquarters - showroom - warehouse
Neerlandweg 16, 2610 Antwerp
+32 (0)3 888 42 00
commercial@dm-deco.com

Opening hours:
Monday - Thursday from 9 a.m. - 5 p.m.
Friday from 9 a.m. to 3 p.m. 
(for collection please always contact us in advance)